IMPLEMENTED (AI, Advanced Analytics)

AI in Customer Service

Episode Summary

Overview of AI applications in Customer Service, featuring an interview with Chris Kellner, Global VP Sales and Partnerships at DigitalGenius

Episode Notes

This episode covers AI in Customer service, including customer service automation discussed with Chris Kellner, Global VP Sales and Partnerships at Digital Genius. The integration between natural language processing and other internal workflows makes DigitalGenius very effective as Swiss based On shoes example shows. 

I also summarize other customer service applications discussed in past episodes (Gamalon, Cresta AI and Zhuiyi Technologies).