IMPLEMENTED (AI, Advanced Analytics)

AI supported human pairing to drive value in customer center interactions

Episode Summary

Conversation with Cecilia Braggiotti SVP and Head of growth at Afiniti

Episode Notes

In this episode I discuss the benefits of find the best pairing between customers and agents/employees in customer service and sales, using AI,  with Cecilia Braggiotti, SVP and Head of Growth of Afiniti.